ã€World Wide Web Reporter Lin Di】 On September 1st, the “Standard for Delivery Service†(hereinafter referred to as the “Codeâ€) jointly drafted by the China Council for the Promotion of International Trade (CCPIT) Commercial Sub-Committee and the joint-venture company will be formally implemented. The issue of slow delivery, incomplete meals, poor health, and uneven service levels of the delivery service will be regulated by consumers. Figure: The new take-out rule will begin in September According to the “2017 China Local Life O2O Industry Research Report†published by the third-party research institution IResearch, in 2016, the local living service O2O formed two models of home arrival and arrival, and the overall transaction scale of the industry was close to 700 billion. In recent days, the "China Takeaway Big Data" published in the hungry show that the scale of users in the Chinese market reached 600 million. In 2016, the proportion of users who consumed online take-outs by consumers more than 3 times per week accounted for 63.3%, and the take-away meal has become a regular method. Consequent problems have also become frequent reports. In recent days, data on take-away meal delivery showed that there were 76 traffic accidents caused by casualties in Shanghai's meal delivery industry in the first half of 2017, with an average of 2.5 casualties per day, including “hungry†and “beautyâ€. The "team" accounts for 26% of traffic accidents. Efficiency and Accident: Where are the "key points" for the conflict between consumers and delivery personnel? From the consumer's point of view, the point of delivery is to save time and effort, and it is convenient and quick, but sometimes it is always counterproductive. According to a report from Global Net.com, it was reported that Mr. Qi, a citizen of Jinan, had called for a take-out meal after being hungry. He did not expect to wait for more than an hour before he received it. Later, he contacted Ryu Liu, the rider who took delivery, admitting that the delivery was indeed in his hands. He deliberately did not send it to him. The purpose was to punish the person who ordered him to take delivery, because they got nothing for nothing. This makes consumers cry and laughter. Although such acts of “unprovoked retaliation†by consumers are rare, it is not surprising that delays in sending out orders are a common practice. She had been very annoyed when she took the meal several times. One hour after the order was placed, the meal had not been delivered. However, when the order page was opened, she discovered that “the order had been receivedâ€; and this happened repeatedly. Later, according to industry sources, some take-out platforms to increase business, after the user orders, they will collectively click "have been delivered", and then send them one by one, this time difference in the middle is the moment when consumers "wait." Ms. Zhao finally stated that in the long run, trust will be lost to the platform, and it will inevitably lead to “disruption†of the loss of consumers. From the point of view of the dispatcher, since the dispatch of the site system, the riders began the process of taking orders, waiting, taking meals, and delivering meals. Only when the orders were delivered on time to the customer in order to complete a single task, the riders It became the "man who races against time" in the eyes of many people. In recent days, data on take-away meal delivery showed that there were 76 traffic accidents caused by casualties in Shanghai's meal delivery industry in the first half of 2017, with an average of 2.5 casualties per day, including “hungry†and “beautyâ€. The "team" accounts for 26% of traffic accidents. For this purpose, the "Commerce Delivery Service Standards" jointly drafted by the China Council for the Promotion of International Trade (CCPIT) Commercial Sub-Committee and the Takeaways. According to reports, the "Code" implemented in September requires that the take-out and delivery agencies should have the qualifications of enterprise legal persons, and have a fixed office space and a large-scale distribution team. They also require that merchants should confirm orders within 10 minutes after the consumers place orders. The take-away delivery person shall take orders within 5 minutes after dispatching the delivery service information technology platform. At the same time, some details in the “Specifications†of outbound delivery are also clarified: If a delivery delivery person arrives at the door of a consumer, he should sneak a knock on the door. If no one responds, he should contact the consumer by telephone or text message; he should not enter the consumer. Home; can't have tips or other uncivilized manners. In this regard, industry experts said that the competition in the take-away market is becoming increasingly fierce, and the “Regulations†to be implemented will fill a gap in the take-away service industry, which can effectively guarantee the quality of distribution services and promote the orderly development of the takeout market. A hungry delivery staff told reporters: “The “norms†more clearly clarified the contents of various take-out and distribution services, which will promote the development of the industry and protect our rights and interests.†All in all, on-time delivery, to ensure that customers do not have bad reviews, is the basic principle of the food delivery staff to ensure their own income, a food delivery staff in Chaoyang District, Beijing told Global Technology reporter, now the delivery platform "with speed" to make money. For consumers, it is also an expectation to quickly get their own set meal. However, even with the specification of the documents, if the long-term lack of relevant measures to protect the rider's traffic safety and the benign system norms of the platform, then the bitter fruit of the vicious competition will eventually allow the food eater and the consumer to eat together, so the platform exists. The value will also gradually decline.
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