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On September 14th, Zhu Xinhua from the Lotus Community in Hailing District of Taizhou City shared his frustration after visiting a service center. The microwave he bought last year had recently broken down, and upon sending it for inspection, the technician said the magnetron needed replacement, costing over 100 yuan. Worse still, there were no spare parts available, leaving him with the option of buying a new one. On his way home, he came across a campaign for recycling old appliances, where the old microwave would fetch only 10 yuan.
Zhu Xinhua chatted with several elderly neighbors at the community entrance, and they all agreed that repairing small appliances was becoming more difficult. In the past, fixing a broken appliance usually cost just a few dozen or tens of yuan, but now, repairs often ended up being more expensive. Many people found themselves paying hundreds of yuan for replacements, leading to the question: why are "repairers" turning into "replacers"?
At a volunteer service event held on August 28th at Taizhou People's Park North Gate, dozens of institutions offered free assistance. Yang Xinrong, an electric vehicle repair worker, was busy helping citizens fix their devices. Many people brought in kettles, washing machines, TVs, and computers for repair. However, some residents expressed difficulty finding professional repair shops, especially after warranty periods expired. Xue Yu, a 30-year-old, mentioned that when his camera broke, he couldn’t find a local repair shop and had to send it to Yangzhou.
Yu Zhenlong, a 60-year-old volunteer at the Weiwei Technology Service Center, explained that simple fixes like replacing a fuse could cost just a couple of yuan. But many repairers preferred to replace entire parts rather than fix them, which led to unnecessary waste. This trend is common in the industry, with many opting for full replacements instead of partial repairs.
Ding Yijie, head of the equipment department at a medical unit in Taizhou, often restores broken machinery. He noted that many replaced parts could still be used but were discarded without repair. Lu Hongjun, from the Taizhou Power Supply Company, added that over 70% of motors can be repaired by replacing just the carbon brush, a cheap fix. However, fewer technicians know how to do this anymore, and many prefer simply replacing components.
Yang Xinrong, who has been repairing electric vehicles for 20 years, said that rising labor and rental costs have pushed many repairers to switch to branded appliance after-sales services. With high costs and low returns, it’s easier to just replace parts.
Some unscrupulous repairers even sell refurbished parts as new, making more profit. Yu Zhenlong believes this is driven by profit, causing both resource waste and a decline in skilled maintenance workers.
To address this issue, experts suggest integrating "Internet + Shared Thinking" into the maintenance industry. Huang Jun, a senior technician at Jiangsu Hengli Brake Manufacturing, emphasized the need to value and train maintenance professionals. His company offers high-level treatment to its chief senior technicians, showing the importance of such skills.
Taizhou has also launched training programs and skill master studios to promote maintenance expertise. Meanwhile, volunteer groups now offer repair services through dedicated networks, connecting volunteers with community needs.
In Shanghai, the Electronic and Electrical Maintenance Industry Association opened a community-based repair center. Many appliance companies have also adopted O2O platforms, allowing consumers to report issues directly to engineers via video calls. These innovations show that the future of repair may lie in technology and collaboration, not just replacement.