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On September 14th, Zhu Xinhua from the Lotus Community in Hailing District of Taizhou shared a frustrating experience. Last year, she bought a microwave oven, which recently broke down. She took it to a repair shop, where the technician said the magnetron needed to be replaced, costing over 100 yuan. However, there were no spare parts available, and the only alternative was to buy a new microwave. On her way home, she came across a program for recycling old electrical appliances, which would give her just 10 yuan for the broken microwave.
Zhu Xinhua later spoke with several neighbors at the community entrance. Many families faced similar issues—small appliances were either replaced or repaired, but repairs often weren’t worth the cost. In the past, fixing a broken appliance meant paying just a few dozen or tens of yuan. Now, even minor problems could lead to hundreds of yuan in repair costs, making it more practical to just replace the appliance.
At a volunteer service event on August 28th in Taizhou People’s Park, many residents gathered to seek help with their broken appliances. Volunteers from various institutions offered free repair services, including fixing electric kettles, washing machines, and TVs. Yang Xinrong, an electric vehicle repair worker, was busy helping people. But not everyone had such easy access. Xue Yu, a 30-year-old, mentioned that when his camera broke, he couldn’t find a local repair shop and had to send it to Yangzhou.
Yu Zhenlong, a retired repairman, explained that some simple fixes, like replacing a fuse, could cost just one or two yuan. However, many repairers now prefer to replace entire parts instead of repairing them. This trend is common across the industry, leading to unnecessary waste.
Ding Yijie, a technician from a medical unit, expressed frustration about how often broken parts are discarded instead of being repaired. He believes that many components can still function if properly fixed, yet they end up as trash. Lu Hongjun, from the power supply company, noted that most motor failures can be resolved with a simple replacement of carbon brushes, yet fewer technicians know how to do this anymore.
Yang Xinrong, who has been repairing electric vehicles for 20 years, said that rising costs and low profit margins have driven many small appliance repairers to switch to branded after-sales services. Some bad repairers even sell refurbished parts as new, increasing profits at the expense of consumers and the environment.
To address these issues, experts suggest that the maintenance industry needs to evolve. Huang Jun, a senior technician, emphasized the importance of training skilled workers, as companies like his own value experienced technicians highly. Taizhou has also started organizing repair competitions and setting up skill master studios to promote maintenance expertise.
Additionally, initiatives like volunteer repair teams and online platforms are gaining traction. The Shanghai Electronic and Electrical Maintenance Industry Association has opened community repair centers, and many appliance companies now offer O2O services. With the rise of "Artificial Video" support, consumers can now directly report appliance issues to engineers, making repairs more accessible and efficient.
Overall, the shift from repair to replacement is causing resource waste and losing traditional skills. To reverse this trend, a combination of education, innovation, and community support is essential.