In a recent article published on BBC, Suzanne Bearne explored the growing role of medical software in modern healthcare with the title "Meet the 'doctors' who will talk to you whenever you like." The piece touched on how technology is reshaping the way we interact with medical professionals. But can software truly replace doctors?

"How have you been feeling over the past month?" asked Joy, a chatbot designed to offer mental health support. "This helps me understand your current state."

Joy then went through a deeper conversation, asking about my emotions—was I sad or anxious? When I mentioned feeling overwhelmed, Joy offered practical advice for managing stress. This wasn't a real doctor, but rather an AI-powered chatbot, all made possible through Facebook Messenger.

Welcome to the digital age of healthcare, where people can connect with their doctors with just a tap on their phone.

Joy was created by Danny Freed after a close friend passed away by suicide. "That experience made me realize that technology could play a powerful role in supporting mental health," he explained. "We've always focused on physical health data, but mental health has been overlooked." Joy encourages users to express their feelings and provides scientifically backed suggestions.

However, the effectiveness of such tools remains a topic of debate. Freed acknowledges that Joy isn't a substitute for professional treatment. "It's more like a mentor or a friend," he said. To build trust, he recently brought on a mental health expert as a consultant.

Since Facebook opened its Messenger platform to developers in 2016, thousands of chatbots have emerged, many focused on health and mental wellness. One example is Weobot, developed by Stanford psychologist Alison Darcy. It uses cognitive behavioral techniques to help users track their moods and identify early signs of depression.

While Joy is free, Weobot charges $39 per month after 14 sessions. Considering that traditional therapy can cost between $30 and $200 per hour, these digital solutions are becoming increasingly appealing.

Dr. Ali Parsa, CEO of Babylon Health, believes the shift toward mobile healthcare is here to stay. "We should treat healthcare like Google treats information—accessible to anyone, anywhere, regardless of income or location," he said. Babylon uses machine learning and natural language processing to analyze user symptoms and provide medical insights.

Users can also book appointments with real doctors through the app, starting at £25. Another player in the space is Your.MD, which raised $10 million in funding. It works similarly to Babylon, offering personalized health advice based on symptoms, medical history, and personal details. Its CEO, Matteo Berlucchi, claims it’s even better than human doctors. "It has no bias, only a super brain," he said.

Despite the promise of AI, some experts remain cautious. Berlucchi admitted that human doctors still have unique advantages. "They can see you, hear your breath, look into your eyes, and perform tests that machines can't replicate."

Many patients are skeptical, especially when it comes to unregulated software. Karen Taylor, director of the British Medical Solutions Center, warns that relying solely on medical apps can be risky. "There are situations where software simply can't handle complex cases," she said.

Richard Vautrey, from the British Medical Association, agrees. "AI can process data and diagnose conditions, but trained doctors are still essential for understanding the full picture behind symptoms."

However, these tools continue to evolve. Claire Novorol, co-founder of Ada, predicts that future versions will integrate more data from genetic tests, wearable devices, and lab results. "Ada isn’t just a health assistant—it supports long-term monitoring and proactive health management," she said. She envisions a future where AI and doctors work together more closely, creating a more collaborative healthcare model.

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